Description: The U.S. Department of Labor (DOL) and a local American Job Center in Michigan tested whether a series of short email messages could increase the percentage of Unemployment Insurance recipients who scheduled, attended, and completed a reemployment program. 

The randomized controlled trial experimental design revealed that those who got the new messages were:

  • More than 15 percentage points more likely to schedule an appointment,
  • At least 11 percentage points more likely to attend a session, and
  • About 14 percentage points more likely to complete the program.

How it was helpful to an Evaluation and Research Hub (Eval Hub) PLC member: “[Our organization was] able to work on a project to increase the participation rates of displaced workers in the state Reemployment and Eligibility Assessment program. I selected this piece because we were really able to make a difference in our workspace on the results that came of this study. We were really able to change the approach that we use to serve all of our customers just based on this project alone.”

This is a PLC-recommended resource – an evaluation report, tool, or technical assistance product that a Peer Learning Cohort member identified as being particularly helpful to his or her research and evaluation efforts. See a list of all PLC member-approved resources.